Billing, Cancellation & Refund Policy

Merchant of record

Paddle is the authorized reseller and merchant of record. Paddle processes payment, applicable indirect taxes, receipts, subscription management, and refunds under the terms presented at checkout. PresenterSync provides the software and product support. The checkout screen and purchase confirmation identify the seller, final price, tax treatment, renewal schedule, and applicable terms before payment.

Annual subscriptions

Pro and Premium annual plans renew annually until cancelled. Customers can cancel through Paddle's hosted customer portal. Cancellation prevents the next renewal and normally leaves access active until the end of the already-paid period. Deleting a PresenterSync account does not by itself cancel a Paddle subscription.

30-day Event Passes

Pro and Premium Event Passes are one-time purchases providing the corresponding plan features for 30 consecutive days. They do not renew automatically. Plan resource and feature limits still apply during the access period.

Refund requests

Refund and statutory withdrawal requests are submitted to Paddle through the receipt, customer portal, or Paddle buyer support. Eligibility is determined under the policy applicable to the transaction and mandatory consumer law. Nothing in PresenterSync's policy limits non-waivable consumer rights. An approved full refund ends the corresponding paid entitlement without automatically deleting saved PresenterSync content.

Paddle's current policies are available in its Buyer Terms and Refund Policy. The version presented for the completed transaction will control that purchase.

Expiry and live-show safety

PresenterSync is designed not to remove paid features from a room already live merely because scheduled access expires during that show. This limited live-room continuation does not create a renewal or additional paid period, and it does not apply after a refund, chargeback, fraud or security suspension, or account deletion.

Billing support

General billing questions may be sent to support@presentersync.com. For a specific purchase, include the Paddle transaction reference but never email a full card number or password.